Frequently Asked Questions 8 April 2019 16:13
Are you still available for my date?
This is typically the first question we get. The best way to find out is to submit an inquiry through our contact form. Our most popular starting times are sunrise and twilight, but we can accommodate shoots around the clock. Please already specify your preferred date(s) and starting time, the desired amount of photo coverage and also tell us about your shoot ideas. The more information you share, the better we can help.
Are you insured?
Unfortunately I'm not, as I'm freelancer.
How do we book you?
Yeah! Sounds like we’re a great match … and we can’t wait to meet you! Your next step is to reserve your photo shoot with a non-refundable 50% retainer, your balance is due latest on the day of the actual shoot.
What props do you recommend and where do we get them?
Glad you asked … since props that are within character are a brilliant way to spice up your photo session. We recommend props that help you blissfully connect, distract you from camera awareness, and support the fun-factor. Conversely, we are not big fans of props that distract you from connecting with each other or might feel awkward. Champagne, flowers, hats, confetti poppers, and balloons. Keep in mind that props can be bulky and may require a little additional planning if your shoot entails multiple locations.
DURING YOUR SHOOT
Everything can be in control apart from weather, (rain, cold, wind, etc). But can make perfect sense since rain photos are rarer and rain actually has the potential to elicit real, emotionally-expressive connection. In addition, the idea of rain scares away other couples and photographers, making for more privacy. Finally, an overcast sky means no squinting as well as no unflattering shadows and reflections. During the winter months, we recommend bringing a warm layer and perhaps a pair of comfy boots you can easily switch into. To be clear, though, while we try to work around rain on short-notice and occasionally even accommodate a time-switch, we never provide a refund of your retainer or guarantee an opportunity to reschedule.
What if we need to cancel or re-schedule?
We understand that—despite best intentions—it’s sometimes difficult or even impossible to keep your photo session appointment. Hey, we’ve heard of mass airport disruptions, canceled flights, visa issues, strikes, floods, health, pregnancy, job conflicts, personal issues, and a host of other good reasons. We try hard to accommodate your preferred date(s) and starting time … which often means a serious reshuffling of our personal schedules. It also implies that we turn away additional inquiries for your time-slot after you officially book with us. And while we will always do our almost to try to fit in an emergency change (depending on your photographer’s availability), we never issue a refund of your retainer under any circumstance or even guarantee that we can offer you an alternate time slot.
What if I am running a little late?
We understand that life can sometimes get in the way … London is a big and busy city. That said, just as you’d expect your photographer to arrive on time, we ask that you kindly arrive punctually as well. We book multiple shoots per day and need to make sure that our photographers are available for their next booking … well-rested and well-prepared. The maximum amount of time we contractually wait for you at the agreed meeting point is 15 minutes from your official starting time. And even when your photographer agrees to start your shoot with a slight delay, we never commit to extending your photo coverage complimentary to account for the time lost due to your late arrival. If you’re not sure about the traffic conditions, your Uber driver, or whether your beauty artist will be done in time, or anticipate any delay for any reason, please consider arriving at the meeting spot early.
AFTER YOUR SHOOT
How many photos do I get?
You will receive all pictures in original size and resolution in JPEG format, and most successfully photos will be colour retouched. If you request extra edit in PS, that's will be an extra £7 per image, and you will receive professionally edited picture. All pictures are watermark-free and will be masterfully edited and delivered to you in high resolution print-ready digital format (JPEG). That means you can download your photos and get them professionally printed at a local photo lab near you, or conveniently print them through your gallery link (we use some of the finest photo labs, which fullfill print orders around the world). Typically, we capture well more than 15 great photos per hour of photography coverage. That’s why you have the opportunity to request additional photos edited in high resolution and print-ready for only £5 per photo.
What’s the process and turnaround time for my photos?
- within only 24 hours after your photo shoot, you’ll typically receive an online proofing link with password to view your entire gallery. The link includes all photos from your session in unedited, screen-optimized (original resolution) format;
- There you will find folders, one with retouched pictures and an other with original images.
- The most successfully images will be retouched, in addition if you found an other picture which you'd like to be retouched, you can contact us and that's will be free of charge up to 10 pictures, everything above is £5 extra per image.
Do you edit my photos?
Yes! We take great pride in making your photos look absolutely stunning. Our goal is to edit your photo selections the exact same way we edit the photos you see on our website and social media. That means we invest real time (4-10 minutes per photo), resources, and money into our editing services. And unlike many studios who simply apply a preset filter across all of your photos with the click of a button, we actually custom-edit each of your photos by hand and with love.
Here’s what you should expect from our standard photo edit that comes with your Collection:
- adjustments to exposure, sharpness, contrast, and highlights;
- cropping for beautiful composition;
- horizontal and vertical rotation of your photo to ensure elements such as the London Bridge, Westminster and strong horizons look perfect;
- colour, vibrancy, and saturation enhancements.
Here’s what is not included in a standard edit, but which you may request for an additional fee:
- black & white versions of your photos;
- removing wallets, phones, or anything from your pockets;
- smoothing wrinkles in your outfits, including shirts, gowns, pants, …;
- clone a body part, eyes, etc. from a similar photo to a different photo.
- removal of distracting elements (other people and structures) whenever easily possible and desirable
- removal of blemishes, scars, moles, or even stains from your outfits;
skin smoothing (optional);
Where can I leave my review?
Thank you so much for taking the time to leave us a heartfelt review—it means a lot to us and, importantly, helps prospective couples make an even more informed decision. Think of yourself as their “inner voice” and provide as much detail as possible. Here are a few links to read up on what other happy couples have to say about us … or to leave a review yourself:
What if I’d like to order prints and other fabulous products?
When you’re ready to order your prints and wall art (canvas, mounted, or framed) through Happy Feelings, we are happy to accommodate pretty much any dimension, size, finish, frame and order quantity … and will professionally fulfill your orders around the globe. Your photos will look absolutely gorgeous and ready to hang. Best of all, you, your family and friends can use the same online gallery link to place your orders regardless of where you live.
I would love a pretty album; can you help?
Looking for a stunning sign-in book to display your photos during the cocktail hour of your wedding reception? We can help. Our artisan albums present unparalleled value and are sure to wow your friends and families. We also offer an incredible range of innovative and fun photo keepsakes, such as mugs, mouse pads, luggage tags, photo puzzles, magnets, photo puzzles, photo stickers, aprons, playing cards, and much, much more. Just ask and we will gladly send you additional information.